Insignia Software ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of library patrons, students, and users ("you" or "user") who use the Insignia OPAC App, including Insignia OPAC Mobile and related library services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
01
Information We Collect
Depending on the features enabled by your library or institution, we collect the following types of information:
A. Personal & Account Information
- Patron Identifier & Login Data: Library card barcode/number, username, password, patron ID, and single sign-on (SSO) credentials (e.g., Google, Microsoft, ClassLink authentication tokens).
- Contact Details: Name, email address, phone number, and physical/mailing address provided to or synchronized with your library account.
B. Library Usage & Transaction Data
- Circulation Records: Active loans, checkout history, reservation/hold status, renewals, fines/fees, and borrowing history.
- Patron Preferences & Saved Items: Search history, saved favorite titles, reading lists, reading program progress, and notification preferences.
- Room & Event Bookings: Registrations for library events, room reservations, and calendar activity.
C. Device & Operational Information
- Device Identifiers & App Analytics: Operating system version, device model, app performance data, crash logs, and local preferences stored on the device using standard APIs such as
NSUserDefaults/SecureStorage. - Location Data (Optional / Feature-Based): If enabled, coarse or fine location data is strictly used for indoor navigation, shelf pathfinding (e.g., TakeMeThere floor maps), and proximity-based library check-in features.
- Camera Access (Optional): Used solely for scanning item/ISBN barcodes or library card credentials. Camera images are processed locally on the device and are not stored or transmitted to external servers.
02
How We Use Your Information
We use the collected information exclusively to facilitate library management services and enhance your patron experience, including:
- Authenticating user accounts and managing secure sessions (via encrypted JWT tokens).
- Processing checkouts, self-check-ins, renewals, holds, and fine payments.
- Displaying digital library cards with scannable barcodes.
- Providing interactive indoor library maps and book pathfinding.
- Sending account-related push notifications (e.g., hold readiness, due date reminders, event confirmations).
- Improving application stability, performance, and user experience.
03
Information Sharing and Disclosure
✓We do not sell, rent, or trade your personal data to third parties.
Information is only shared under the following circumstances:
- Your Library / School District: The primary administrator of your account is your local library, educational institution, or system administrator. Your data is managed in accordance with their privacy policies and local regulations.
- Third-Party Authentication Providers: If you choose to log in using SSO (such as Google, Microsoft, or ClassLink), login tokens are verified through those services.
- Service Providers: We may use trusted infrastructure and analytics providers to host database services, deliver push notifications, or monitor application uptime. These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose information if required to do so by law, subpoena, court order, or governmental regulation, or in accordance with applicable state/federal library privacy statutes.
04
Data Storage & Security
- Encryption: All communications between the Insignia OPAC App and backend library servers (
OPACServerAPIs) are encrypted in transit using standard HTTPS/TLS protocols. - Secure Storage: Sensitive authentication tokens and credentials stored locally on your device utilize secure device storage (e.g., iOS Keychain / Android EncryptedSharedPreferences).
- Data Retention: Patron account data and borrowing records are retained in accordance with your library's institutional data retention policy.
05
Children’s Privacy (COPPA / FERPA Compliance)
The Insignia OPAC App is designed for library patrons of all ages, including K-12 students.
- When used within educational institutions, student data collection is governed by the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA).
- Parental or institutional consent for student accounts is managed directly by the participating school district or library.
- We do not collect personal information from children under 13 without institutional or parental authorization.
06
Your Rights & Choices
Depending on your jurisdiction and local library policies, you have the following choices regarding your data:
- Access & Correction: You can view and update your profile information within the app or by contacting your local library administration.
- App Permissions: You can enable or disable camera access, location services, and push notifications at any time through your device settings.
- Account Deletion / Data Removal: To request account termination or removal of your borrowing history, please contact your participating library administrator.
07
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled within the Insignia OPAC App, please contact Insignia Software Support.